Shipping policy

Shipping Policy

Thank you for shopping with Tupops Collection. This Shipping Policy explains how orders are processed, shipped, delivered, and made available for local pickup.

Order Processing

Orders are processed during regular business days, excluding weekends and holidays.

Please allow 1–3 business days for your order to be prepared. Processing times may vary during product launches, limited releases, holidays, or periods of high order volume.

You will receive an order confirmation after your purchase is placed. If shipping is available for your order, you will receive a shipping confirmation once your order has been shipped.

Local Pickup

Local pickup is available at:

Tupops Collection
17 Eastbrook Way
Brampton, ON L6P 1K5

Please wait until you receive a “Ready for Pickup” notification before arriving to pick up your order.

When picking up your order, please bring your order confirmation or order number. Orders will be held under the name used at checkout.

Once an order has been picked up, it is considered fulfilled.

Shipping Availability

Shipping options, if available, will be shown at checkout. Available shipping areas, rates, and delivery times may vary depending on your location and the products in your order.

Some products, bundles, limited releases, or promotional items may be available for local pickup only.

Shipping Rates

Shipping rates are calculated and displayed at checkout before payment is completed. Rates may vary based on destination, package weight, order size, carrier rates, and available shipping methods.

Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, incorrect shipping information, high order volume, or other circumstances outside of our control.

Tupops Collection is not responsible for delays caused by shipping carriers or events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Tupops Collection is not responsible for orders that are delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, missed delivery, or failed delivery attempt, the customer may be responsible for any additional shipping costs required to resend the order.

Lost, Damaged, or Missing Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging.

If your shipped order appears lost or delayed, please contact the shipping carrier first using your tracking information. You may also contact us and we will do our best to assist.

Tupops Collection is not responsible for packages marked as delivered by the carrier but reported missing after delivery.

Food Product Handling

Our products are packaged with care before shipment or pickup. Once an order has been shipped, delivered, or picked up, customers are responsible for proper storage and handling.

Please follow any storage instructions listed on the product label, including refrigeration after opening where applicable.

Order Changes and Cancellations

Shipping addresses, pickup details, or order changes may only be updated before an order has been prepared, fulfilled, shipped, or marked ready for pickup.

Once an order has been fulfilled, shipped, or marked ready for pickup, changes and cancellations may no longer be possible.